‘’Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.”
Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer.(unless the balance is spent)
28. Opt-out can be done manually from the orders page for the first 10 minutes of the transaction in case no SMS is received. After 10 minutes, you will not be able to opt out for 5 minutes, and if the SMS is still not received after 7 minutes, the system will cancel the transaction and refund your balance. 29. After the SMS is sent by entering the number on the platform you will use, the transaction cannot be canceled for any reason and the balance cannot be refunded from the moment the status column on the orders page is "successful", that is, the verification code is received. 30. The only guarantee we give regarding "failed" transactions is that if the SMS code does not arrive, the service fee withdrawn from your smsonayservisi.com account for the relevant order will be returned to your smsonayservisi.com account as smsonayservisi.com balance. 31. At any time, the numbers of any supplier may be out of use. smsonayservisi.com is not the main distributor, we have no chance to intervene in problems caused by the main distributor. In this case, no refund can be requested. With your available balance, you can try the numbers of the same supplier from different countries or directly from a different supplier. 32. If the user puts the site and the employee in a difficult situation or sends a support request containing insulting, offensive sentences, his membership will be inactivated.